For help with a booking, call (866) 306-1384 or contact the team. The refund and cancellation terms below are section 10 of the customer agreement.
10.0 REFUNDS AND CANCELLATIONS
10.1 No-show by Entertainer
10.1(a) If the Entertainer does not show up at the Place of Performance for the scheduled Entertainment Service, the Booking Fee will be refunded to Customer ONLY IF Customer notifies Party Characters for Kids about Entertainer’s no-show within 7 days of the Entertainment Service date.
10.1(b) Once Party Characters for Kids has received confirmation of the no-show from both Customer and Entertainer, a refund of the Booking Fee will be issued immediately. This refund will not, under any circumstances, exceed the Booking Fee paid by Customer.
10.1(c) In case of Entertainer’s no-show, Entertainer shall reimburse and indemnify Party Characters for Kids for the Booking Fee refunded to Customer.
10.2 Cancellation by Customer
10.2(a) Customer can cancel the Entertainment Service for any reason and at any time prior to the scheduled time of the Entertainment Service. In case of a cancellation by Customer, the Booking Fee will be refunded to Customer ONLY IF Customer notifies Party Characters for Kids about Customer’s cancellation no later than 48 hours before the scheduled Entertainment Service.
10.2(b) If Customer notifies Party Characters for Kids about Customer’s cancellation during the 48 hours before the scheduled Entertainment Service, no Booking Fee refund will be issued. However, Party Characters for Kids will apply the paid Booking Fee as a credit towards another Entertainment Service, which will be valid for 1 (one) year after the Booking Fee was paid.
10.2(c) Customer’s cancellations not made 8 hours prior to scheduled date of the Entertainment Service will result in Customer’s obligation and liability to pay the full price of the Entertainment Service — i.e. Customer’s obligation to pay the remaining balance shown in the booking and payment details for the Entertainment Service. In such cases, Party Characters for Kids reserves the right to charge the same credit card (or another payment method) that was used by Customer to pay the Booking Fee. All unpaid balances will be referred to a debt collection agency.
10.3 Cancellation by Entertainer: Entertainer can cancel the Entertainment Service for any reason and at any time prior to the scheduled time of the Entertainment Service. Customer must understand that this is not a cancellation by Party Characters for Kids, this is a cancellation by Entertainer.
10.3(a) If, at any time after the Entertainment Service has been scheduled, Entertainer cancels the Entertainment Service, the Booking Fee will be refunded to Customer ONLY IF Customer notifies Party Characters for Kids about Entertainer’s cancellation within 48 hours of learning about Entertainer’s cancellation (this notification must occur before the scheduled date of the Entertainment Service).
10.3(b) Once Party Characters for Kids has received confirmation of the Entertainer’s cancellation from both Customer and Entertainer, a refund of the Booking Fee will be issued immediately. This refund will not, under any circumstances, exceed the Booking Fee paid by Customer.
10.3(c) In case of Entertainer’s cancellation, Entertainer shall reimburse and indemnify Party Characters for Kids for the Booking Fee refunded to Customer.
10.4 Cancellation by Party Characters for Kids
10.4(a) Without limiting any other remedies, Party Characters for Kids reserves the right to cancel the Entertainment Service if Party Characters for Kids suspects that Entertainer engaged in any fraudulent activity, misrepresentation, falsehoods, or inappropriate behavior. In this case, a refund of the Booking Fee will be issued immediately. This refund will not, under any circumstances, exceed the Booking Fee paid by Customer. Entertainer shall reimburse and indemnify Party Characters for Kids for the Booking Fee refunded to Customer.
10.4(b) Without limiting any other remedies, Party Characters for Kids reserves the right to cancel the Entertainment Service if Party Characters for Kids suspects that Customer engaged in any fraudulent activity, misrepresentation, falsehoods, or inappropriate behavior. In this case, no Booking Fee refund will be issued.
10.5 Rain Cancellation Policy
10.5(a) In the event of rain on the day of the scheduled Entertainment Service, Customer can cancel the Entertainment Service without any charge prior to the arrival of Entertainer; in this case, the Booking Fee will be refunded to Customer. However, if Entertainer has arrived, there will be no refund.
10.6 Emergency Situations
10.6(a) Entertainer emergencies: If an Entertainer is in a life threatening emergency, Party Characters for Kids tries to find a replacement entertainer. Each Entertainer has unique skill sets and talents, so some activities in the Entertainment Service may differ slightly in the event of such an emergency. If Party Characters for Kids is unable to arrange a replacement entertainer, the Booking Fee will be refunded. These circumstances are very rare.